Return Process

Preparing your return – Please initiate your returns online through the following steps:

• Sign in to CustomizeComfort.com and scroll through your name in the top right. A drop-down menu will appear.

• Go to "My Orders" and scroll down to the order you would like to return. Click on "RETURN" in the top right corner to raise a return request for that order.

• Select the products you would like to return on the next screen along with the reason for the return. This will help us serve you better in the future.

• Select the mode of refund (cash/gift card) and click on "Proceed" to successfully raise your Return Authorization Request (RAR). Print the request and include it in your return package. If you are unable to print it out, please write the following information from the Returns Authorization Request screen on a sheet of paper and include that in your returns package:
  - Return Authorization Request # ____________
  - Order ID: ____________